Wave Food CXM

Desquared S.A. ❘ Commercial

Elevate Your Customer Experience with Wave Food CXM

Peter Salakani

03/30/2025

Wave Food CXM by Desquared S.A. streamlines food service management by enhancing customer engagement and improving operational efficiency.

Wave Food CXM is a sophisticated software solution developed by Desquared S.A. that is designed to revolutionize the restaurant industry. The software platform delivers powerful customer experience management features, providing restaurant owners and managers with a comprehensive suite of tools to enhance their customer service.

Using Wave Food CXM, restaurant owners can intimately engage with their customers through personalized feedback and surveys, providing valuable insights into their preferences, patterns, and behaviors. With this powerful information, restaurant owners can craft tailored menus, promotions, and loyalty programs that cater to the unique tastes of each individual customer.

Wave Food CXM also allows restaurant owners to effectively manage their social media presence by scheduling posts and monitoring their online reputation. This enables restaurants to engage with prospective customers online, building brand recognition and driving traffic to their establishment.

The software provides the following benefits:
Enhanced customer experience management
Personalized customer feedback and surveys
Tailored menus, promotions, and loyalty programs
Effective social media management and reputation monitoring

Restaurant owners looking for a powerful customer experience management solution should consider implementing Wave Food CXM from Desquared S.A.

Overview

Wave Food CXM is a Commercial software in the category Business developed by Desquared S.A..

The latest version of Wave Food CXM is currently unknown. It was initially added to our database on 01/14/2022.

Wave Food CXM runs on the following operating systems: Windows.

Wave Food CXM has not been rated by our users yet.

Pros

User-friendly interface makes it easy for restaurant staff to learn and use the software
Centralized customer data allows for personalized marketing and improved customer service
Integration with POS systems provides valuable insights into customer behavior and preferences
Efficient order management system helps streamline operations and reduce errors
Detailed reporting and analytics tools help restaurants track performance and make informed business decisions

Cons

May require training or onboarding for restaurant staff unfamiliar with CRM software
Cost may be prohibitive for smaller or independent restaurants
Reliance on internet connection could potentially lead to disruptions in service
Customization options may be limited compared to other CRM software

FAQ

What is Wave Food CXM?

Wave Food CXM is a customer experience management platform developed by Desquared S.A., designed specifically for the food industry.

What does CXM stand for?

CXM stands for Customer Experience Management.

What are the main features of Wave Food CXM?

Wave Food CXM offers features such as real-time customer feedback collection, analytics and reporting, reputation management, and targeted marketing campaigns.

How does Wave Food CXM collect customer feedback?

Wave Food CXM provides various channels for collecting customer feedback, including in-store surveys, online reviews, mobile app ratings, and social media monitoring.

Can Wave Food CXM help in improving customer satisfaction?

Yes, Wave Food CXM enables businesses to identify areas of improvement based on customer feedback and take necessary actions to enhance customer satisfaction.

Does Wave Food CXM integrate with existing restaurant management systems?

Yes, Wave Food CXM is designed to seamlessly integrate with various restaurant management systems, POS systems, and online ordering platforms.

How does reputation management work within Wave Food CXM?

Wave Food CXM allows businesses to monitor and respond to online reviews and ratings in real-time, ensuring effective reputation management and positive brand image.

Can Wave Food CXM provide actionable insights for decision-making?

Absolutely. With its advanced analytics capabilities, Wave Food CXM helps businesses gain valuable insights from customer feedback data, enabling informed decision-making.

Is Wave Food CXM scalable for businesses of any size?

Yes, Wave Food CXM is designed to be scalable and can cater to the needs of food businesses of all sizes, from small cafes to large restaurant chains.

What kind of support is available for Wave Food CXM users?

Desquared S.A. provides comprehensive customer support services to assist users with implementation, training, and any technical issues related to Wave Food CXM.

Peter Salakani

I'm Peter, a software reviews author at UpdateStar and content specialist with a keen focus on usability and performance. With a background in both software development and content creation, I bring a unique perspective to evaluating and discussing general software topics. When I'm not reviewing software, I enjoy staying updated on the latest tech trends, experimenting with new applications, and finding innovative solutions to everyday tech challenges.

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